PSC L1 Engineer

Job Summary We are looking for a someone who can help in managing escalated issues from PSC 1 team related to FTTH network issues with major focus on resolving network faults. Key Responsibilities

Proactively respond to all tickets being forwarded by ECC-1 and resolving it within a specified TAT.
Identifying the faults by deep diving into the design & architecture to ensure the issue is permanently addressed.
Operational support to ERP by configuring devices identifying the fault areas.
Proactively monitoring the alerts and raising an alarm with ERP or Peer teams.
Pushing the field team and the ERP for proactive maintenance of networks based on critical alarms.
Exposure in handling the installation, commissioning and configuration of a wide range of broadband network equipment (Switches/OLT/ONU/WIFI Routers) from various TIER 1 & TIER 2 vendors.

Key Competencies

Exposure in handling the installation, commissioning and configuration of a wide range of broadband network equipment (Switches/OLT/ONU/WIFI Routers) from various TIER 1 & TIER 2 Vendors dealing with network connectivity LAN, WAN, and MAN.
Experience in communicating and documenting incidents to include cause, action and solution as well as root cause analysis.
Knowledge of LAN configuration- STP, RSTP, MSTP, Vlans, VTP, Trunks, EtherChannel’s, High availability.
Knowledge of DNS, DHCP, GPON, GEPON, AAA, MEN, FTTH(Understanding of various last-mile technologies of network)
Knowledge on how to configure and troubleshoot load balancing, primary secondary paths.
Knowledge on IP with core competency on building the data & video call flows (Routing/Switching/Authentication/Security) from Core till the last mile customer device.
Should be flexible for rotational shift.

Work Experience & Educational Qualification