FAQ
Do you recommend a specific router or a list of routers?
Yes, our team has conducted a series of tests on a wide variety of commonly found, mid-range routers and their performance.
Can I shift the service to another location?
Yes, you can request for shifting the broadband service to another location by registering your request through our “my Excitel” Mobile Apps / Web portal (my.excitel.com) or by writing to us at [email protected]. If we service the new location, our team will register the request for a location shift.
Can I change the plan/tariff at any point of time?
No, the currently chosen/active plan cannot be changed before the duration of the billing period, expires. You can change your plan only after your current subscription is over.
Will I get a copy of my bill/Invoice?
Yes, bills/invoices are available on our “my Excitel” mobile Apps / Web portal (my.excitel.com) under the Bills section, where it can be easily downloaded and/or printed.
I’m trying to pay for a renewal / I’m getting a new connection but I see the effective price more than the price indicated against the plan on your website.
The plans/tariff displayed on the website are exclusive of the applicable GST (Goods and Services Tax).
How do I renew my Subscription?
Excitel offers an online payment option available on our “my Excitel” Mobile Apps for both, iOS and Android, via the Web portal at my.excitel.com, where the account can be renewed within seconds. You may raise a request for payment pickup from your residence or by contacting the number provided in the SMS you get as a notification for renewal.
What is the minimum duration for service contract?
Minimum service contract duration is one (01) month.
How can I obtain my Excitel username and password?
Please contact our help desk – (STD) 33-44-77-88 from the registered mobile number related to your account. Our team would be happy to provide you the login credentials for using your internet connection.
I have applied for a new connection. How soon can I expect to start using your services?
Each area has a relative variance in terms of how soon the physical connections / wiring can be laid down to a particular residence. We do however, aim to get a connection installed within 2-4 days, although this can sometimes take longer, depending on the feasibility.
Are there any additional charges applicable for service maintenance?
There are no hidden charges other than the Plan charges + One time Installation charges. After the first month, the monthly rental for the chosen plan is applicable for internet service delivery.
Do I need to pay while applying for Excitel Broadband connection?
No payment has to be made at the time of applying for the connection. Our team will contact you to fill the CAF (Customer Agreement Form) and at that moment you need to pay the amount equivalent to the monthly charges for the chosen plan.
What are the installation charges for the service?
Depends on your area. Please refer our plans page.
Is there a data limit / FUP on my connection?
No, there is no data limit or “Fair Usage Policies” to impose a restriction on your internet connection. The connection speed never drops during the entire month, irrespective of the amount of data used.
Unlike other providers, we don’t have a Fair Usage Policy or enforce Traffic Management – that means we don’t artificially slow down your connection to allow other users to access our network, which would in turn make your speeds slower.
Can I use multiple computers/laptops with your service without the use of a router?
No, splitting an internet connection in such a way is not conventionally possible.
Is it possible to use your services without a router?
Yes, it is possible to actively use our internet services, without the use of a router, directly in conjunction with a PC / Laptop. This requires configuring a PPPoE/Dial-UP connection on the target computer.
Does Excitel provide a router with a new connection?
Excitel does not deal in, nor provide routers of any kind. The customer is expected to purchase a router separately on their own. Our local partners provide routers at competitive prices, and the customer may choose to get one from them. Any dealings made in this manner or with anyone else in this regard has no relation or connection with Excitel, whatsoever.
Our team has conducted a series of tests on a wide variety of commonly found, mid-range routers and their performance. We feel that it would assist you in selecting a suitable router.
Do you provide services in my locality / area?
We have a points of presence (PoP) map on the homepage of our website (under network coverage), which marks the areas/localities that we service at the moment.
What are the broadband plans offered by Excitel?
Excitel Broadband empowers you to control your speeds and spends. Click here to check all plans offered by Excitel.
How do I apply for a new connection?
Click on Get Excitel Form, simply choose your city, your desired plan, enter your name, mobile number, e-mail address and your complete address to get started!
What type of a router do I need in order to use your services?
A Wi-Fi router is required to use our services. An ADSL router (modem + router) is neither required, nor compatible with our services.
FAQ About OTT Subscription Offer
OTT Plan Enquiries:
What is Excitel’s OTT offer?
Indulge in the ultimate streaming experience with 22 premium OTT services, lightning-fast 300 Mbps speeds, and flexible subscription plans spanning 3, 6, and 12 months—all at irresistible rates starting from just INR 719.
How much do I have to pay for these new OTT plans?
The cost of Excitel’s new OTT plans is- Rs. 1119 for three months and Rs. 719 for 12 months at upto 300 Mbps
How much do the OTT plans cost?
Excitel’s latest OTT plans offer incredible value, priced at INR 1119 for a three-month subscription and a budget-friendly INR 719 for a full year, delivering blazing-fast speeds of up to 300 Mbps.
How much does the cable-cutter plan cost?
Opt for the cable cutter plan to enjoy a 12-month subscription to 22 OTT apps for just INR 719.
How do I activate the Excitel plan?
Activate the Excitel plan by either visiting the official website or reaching out to customer service for details on available plans and installation procedures.
What are the benefits of Excitel broadband?
Excitel broadband provides rapid internet connectivity, competitive rates, and unlimited data plans, positioning itself as an appealing choice for uninterrupted online activities and entertainment.
What is the duration of the OTT service?
As long as your subscription to the Cable Cutter Plan remains active, you can continue to enjoy Excitel’s OTT services for durations of three, six, and 12 months.
How do I subscribe to Excitel’s OTT plans?
Subscribe to Excitel broadband by following the process outlined by Excitel’s customer service, which might involve arranging a technician visit for seamless setup.
How can I renew my OTT plan?
Navigate to your Excitel account and opt for OTT payment. From there, you have the flexibility to either continue with your current plan or select a longer-duration plan that suits your preferences.
How do I check my Excitel login credentials?
Access your OTT subscriptions on the platform’s website using the login information provided during the Excitel registration process. The associated mobile phone, registered with Excitel, serves as the authentication device. Sign in to your subscription account seamlessly across compatible devices such as smartphones, tablets, smart TVs, and Amazon Firesticks.
How can I know the expiration date of my OTT plan?
Discover the expiration date of your OTT package by checking your account settings or subscription details on the platform’s website or app.
What OTT channels does Excitel provide?
Excitel’s new OTT channels available on the Cable Cutter plan are Prime video, Disney Hotstar, ZEE5, SonyLIV, Alt Balaji, and 17 other OTT channels.
How do I pay for my Excitel plan?
Excitel Broadband provides multiple convenient payment options, including online payments through their website or app using credit or debit cards, net banking, UPIs, and digital wallets. Please note that cash payments and other methods may vary depending on your location and availability.
What is the difference between Excitel and other OTT platforms?
Excitel OTT stands out from other platforms by offering an exclusive feature: 22 OTT channels coupled with speeds of up to 300 Mbps.
How do I cancel my OTT subscription?
You can cancel your OTT subscription simply by logging in to your account on the platform’s website or app, proceeding to the subscription or account settings, and following the provided cancellation instructions.
How much do the new Excitel plans cost?
The pricing of Excitel’s latest OTT plans may vary depending on your location and the specific plan you choose. The Cable Cutter Plan, featuring speeds of 300 Mbps, begins at a competitive rate of Rs 719.
OTT Plan Activation:
When will my OTT subscription be activated?
Your OTT subscription will be activated within 24 hours following the activation of your broadband plan. A confirmation SMS will be sent to your registered mobile number, providing instructions for subscription activation. Customers can either click the link in the text SMS or visit the relevant OTT website, using the provided credentials from the SMS to log in.
How can I access the OTT content on various devices?
For mobile devices and TVs, smartphones, smart TVs, and tablets can download OTT apps from compatible digital stores. Regarding personal computers, the majority support OTT content viewing through desktop applications or web browsers.
Where do I access OTT content?
You can access OTT content through Internet-connected devices like Mobile, Smart TV, Laptop/Desktop.
How do I get my login credentials?
You will receive a login ID and password on your Registered Mobile Number (RMN), along with the corresponding link to download the supporting OTT app. Refer to (blog link) for further assistance.
I don’t remember my login password. What should I do?
Resetting your password on the specific OTT platform can be done using your registered mobile number, which also serves as your user ID for logging into your OTT account.
OTT Plan troubleshooting
I can’t find my login credentials. What should I do?
Your registered mobile number serves as the login ID for your OTT account. If you haven’t received your password details, you can reset them by clicking on “Forgot Password” and establishing a new password. Make sure to provide your registered mobile number when changing the password.
Why can’t I find the free OTT apps in my subscription?
The complimentary OTT subscription offer is exclusively applicable to new purchases or renewals. Existing users can avail themselves of the free OTT offer by renewing on this plan once their current subscription expires.
What should I do if my OTT login credentials aren’t working?
Ensure your OTT account login uses the registered Excitel mobile number. For password issues, reset it via “Forgot Password” or check the OTT website troubleshooting. If problems persist, contact our customer care through “my Excitel” Mobile Apps/Web portal (my.excitel.com) or email [email protected].
How do I know the current status of my subscribed plan?
Verify these details by logging into your account on the corresponding OTT website or app within 90 days of the installation or renewal date.
I already have an OTT subscription. Will the validity of my new offer be added to it?
No, the validity of the OTT subscription from the OTT Offer commences upon the activation of your broadband plan. It operates independently and does not affect any pre-existing OTT subscriptions you may have.
